Policies & Legal Information

Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing and using the NovaScholars website and services, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Services Description

NovaScholars provides educational consultancy services including:

• University admissions support
• Continuing Professional Development (CPD) training
• Research methodology guidance
• Educational support and tutoring
• Organisational training programmes

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Use our services only for lawful purposes
• Not disrupt or interfere with the website
• Respect intellectual property rights
• Not engage in harassment or abusive behaviour

4. Intellectual Property

All website content, including text, graphics, logos, images, and software, is the property of NovaScholars or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute or transmit content without our written permission.

5. Limitation of Liability

To the fullest extent permitted by law, NovaScholars is not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our services or website. Our total liability is limited to the amount paid for services.

6. Disclaimer

Our services are provided "as is" without warranties of any kind. We do not guarantee specific outcomes or admission to any institution. Results depend on individual circumstances and effort.

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes take effect immediately upon posting to the website. Your continued use constitutes acceptance of modified terms.

8. Governing Law

These Terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of English courts.

Refund Policy

Last updated: January 2026

1. Refund Eligibility

We offer refunds under the following circumstances:

• Within 14 days of purchase: Full refund for any reason (cooling-off period)
• Service not delivered: Full refund if services cannot be provided
• Service cancellation by client: Refund minus 20% administrative fee after 14-day window
• Technical issues: Full refund if platform/materials unavailable for more than 7 days

2. Non-Refundable Items

The following are non-refundable:

• Services fully completed and delivered
• Partial refunds for completed consultations or training sessions
• Downloaded resources and materials
• Services cancelled by client after 14-day window (see section 1)

3. Refund Process

1. Submit refund request in writing to support@novascholars.co.uk with reason
2. We will review and respond within 5 business days
3. Approved refunds processed within 10 business days to original payment method
4. Bank processing times may add 3-5 additional days

4. Partial Refunds

For multi-session programmes, refunds are calculated on a pro-rata basis based on services delivered.

5. Exceptions

NovaScholars reserves the right to refuse refunds for:

• Abuse of the refund policy
• Fraudulent claims
• Services cancelled due to client non-compliance or misconduct

6. Contact for Refunds

Email: support@novascholars.co.uk

Please include order details and reason for refund request.

Complaints Procedure

Last updated: January 2026

1. Our Commitment

NovaScholars is committed to providing excellent service. If you have a complaint, we want to hear about it and will work to resolve it promptly and fairly.

2. How to Make a Complaint

You can submit a complaint:

• Email: complaints@novascholars.co.uk
• Mail: Suite Ra01, 195-197 Wood Street, London, E17 3NU
• Contact form: Use the contact form on our website

3. What to Include

Please provide:

• Your name and contact information
• Order/service reference number
• Date the issue occurred
• Detailed description of the complaint
• What outcome you're seeking
• Any supporting documentation

4. Complaint Resolution Timeline

• Acknowledgement: Within 2 business days
• Investigation: 10 business days
• Response: Within 15 business days of receipt
• Complex cases: May require up to 30 days

5. Resolution Options

We may offer:

• Apology and corrective action
• Refund (in accordance with refund policy)
• Additional services at no charge
• Credit towards future services

6. Escalation

If you're not satisfied with our response:

• Request escalation to management within 5 days of our response
• Management review completed within 10 business days
• Final decision is binding

7. External Dispute Resolution

If you remain unsatisfied, you may have the right to refer the matter to an independent dispute resolution scheme (if applicable to your country).

8. No Retaliation

We will not penalise or discriminate against anyone for making a legitimate complaint.

Contact Information

NovaScholars Education & Consultancy Ltd
Suite Ra01, 195-197 Wood Street
London, E17 3NU, United Kingdom
Company No. 16433451

Email: complaints@novascholars.co.uk
Support: support@novascholars.co.uk